OCTOBER ISSUE

NEWSLETTER

President's Message
Bryan Bell Bryan.Bell@decorandmore.com

Hello fellow ISES members,
I hope you all had a wonderful summer and are having an incredible fall, both in business and in your personal lives!

I am pleased to announce that our new programming year started off with a bang! For those of you who missed out, David Deloach, the General Manager of Entertainment at Walt Disney World Magic Kingdom in Orlando (and ISES International President Elect) joined the Toronto chapter to discuss some lessons in leadership culled from his years of experience in the event industry. This wonderful evening hosted by the Berkeley Church was well attended with over 80 guests including many new members.

October will feature a great meeting at the Drake Hotel where Donna Messer from ConnectUs Communications will be presenting on the 'Art of Effective Negotiation' on Oct. 16th. The evening will also feature a customized 5 course tasting menu created by the Drake's chef. Space is limited for this event to 55 attendees so be sure to register now at www.isestoronto.com/mregister.htm

November 6th brings us the annual ISES Toronto Gala. Last year featured record attendance, and aside from the incredible turnout, the buzz and energy throughout the night was memorable. We're confident that this years 'Swing out in Style', hosted by the Palais Royale, will be even better! If you have not seen this venue since it's multi million dollar renovation, then you will be blown away. Situated right on the shore of Lake Ontario it is the perfect setting for this wonderful affair. The food will be fantastic and the line up for the evening will feature a wonderful Swing - Jazz theme.

This fantastic event will be headlined by Kira Callahan's Lil' Savoy Swing Band and the Anthony Terpstra Seventet band (sponsored by JGardner Entertainment and Event management Inc.), followed by the Sands Trio. The evening will be emceed by new member Alan Smithson of Star Productions. You will each receive a formal invitation with the full evening program in the near future. Don't forget to participate by donating to the silent auction which is always one of the highlights of the evening!

In our efforts to enhance your ISES experience, the formation of a CSEP study group continues as one of our initiatives for this year, and we have just introduced the ISE pack which offers a discount to those members who would like to sign up in advance for an annual meetings package. The chapter board continues to work on initiatives to bring added value to your membership and I can't over-emphasize that the biggest value is derived by joining a committee and becoming involved!

I look forward to connecting with you at the October meeting and the Gala, and if you have any thoughts as to how we can continue to strengthen the ISES Toronto experience, please let me know as I would love to hear them.

All the best,
Bryan Bell
President, ISES Toronto Chapter

ISES TORONTO ON FACEBOOK

If you are not on Facebook, it's easy to register! Visit http://www.facebook.com today!
In the search area, type in ISES and it will bring you to the listing of our group pageor you can visit us at http://www.facebook.com/group.php?gid=7607457535

WELCOME NEW MEMBERS!
We would like to extend a big welcome to all new members! Our membership continues to grow with a variety of Planners and Special Event service providers. With over 140 members in the GTA, ISES Toronto is dedicated to helping special events professionals produce outstanding results for clients while establishing positive working relationships with other event colleagues.
For those still considering membership, we encourage you to come on board for the exciting months ahead! Discover how being part of our growing association will help you establish more business and expand your knowledge. Visit our website at www.isestoronto.com to learn more about the benefits of membership or contact Carol Ford directly at info@isestoronto.com.

Lynn Ferguson - Conundrum Adventures Inc.
lynn@conundrumadventures.com

Dusty Vacon - Mohawk College of Applied Arts and Technology
dusty.vacon@mohawkcollege.ca

Nathalie Burri - Ricoh Coliseum, Maple Leaf Sport & Entertainment
nburri@mapleleafsports.com

Alan Smithson - Star Productions Inc.
alan@starproductions.com

Frank Casarella - Stella Entertainment Inc
stellaentertainment@bellnet.ca

ISES Meeting Recap - Making Magical Memories: Lessons in Leadership

A BIG Thank You to all the members and guests who attended our chapter meeting on September 18, despite the last minute venue change! The Church on Berkeley proved to be a beautiful choice, remarkably unique for both its décor (most memorably the disco ball spinning against the backdrop of a gorgeous old stone wall) and quirky facts, such as the old altar being used as the bar. We enjoyed a sumptuous dinner catered by Ginger Island while experiencing the inspiring speech from David DeLoach, whose engaging contribution to the evening added enormously to its success!

Making Magical Memories: 'Lessons in Leadership' was the 'speech theme'. David DeLoach shared the 11 leadership lessons he's learned over the years. These lessons were reviewed and explained in detail with examples of how David has applied them to the teams he has led working as the leader of the Special Event Operation Team for the Magic Kingdom Park at the WALT DISNEY WORLD® Resort in Orlando, Florida. David discussed some of the experiences that have taught him some very valuable lessons in leadership that can be applied to Special Event Management, ISES Chapters, and business in general. The speech turned out as promised to be a valuable session that will generate ideas for us all to use in our own business to improve service and productivity!

'The 11 Lessons in Leadership':
1. Design your organization structures for success.
2. Put the right people in the right roles.
3. Ensure team-cast members are knowledgeable in their roles.
4. Make dramatic leaps in customer-guest service.
5. Implement effective structured processes for getting work done.
6. Explore, probe and know what's going on in your organization and act upon your findings.
7. Actively, observe and react to the performance of your direct reports.
8. Expand and act upon knowledge and experience of the best service anywhere.
9. Partner effectively and successfully with staff and cross-functional partners.
10. Demonstrate a passionate and professional commitment to your job.
11. Demonstrate a mastery of business fundamentals.

Other notable highlights from his speech include the following; His approach, as he stated, was not entirely unique to other business plans, except in his company's willingness to actually engage the techniques he laid out. He emphasized the need to 'break the mold' when designing the structures of your organization, and treating any feedback you may get as a gift, a tool you can use to improve with, no matter what form that feedback may come in. He also discussed the importance of not 'just filling the position', but of finding the right person to take on that role. When it comes to meeting expectations of clients/customers, he told us to not just meet those expectations but to ask the question, 'How do we improve your expectations?' saying 'nothing is ever perfect, so keep improving'. Another interesting observation he made was the need to 'build relationships before you need them'. Assure you have built solid relationships with partners before you're in a crisis and in need of their help.

With respect to customer service, he spoke of projecting 'a positive image and energy at all times', smiling at all times, as one of the most important points to remember!

Mr. David DeLoach currently serves on the ISES International Board as ISES President-elect 2007/2008 and has volunteered his time as a two term past President of the ISES Orlando chapter, a member of the ISES Ethics Committee, a chair of the ISES MARCOM Committee and a member of the Board of Governors.

Walt Disney once said, "You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality." Mr. DeLoach shared with us how that same philosophy holds true today as the leadership at Disney strives to ensure the "Disney experience" for each and every guest.




Thank you to our Event Sponsors:

The Church at Berkeley      Ginger Island      Stardust Events

October Meeting Update

The Art of Effective Negotiating

Tuesday October 16, 2007 5:30pm - 9:00pm

1150 Queen Street West

We already have a network; the problem is many of us don't know how to "tap" into it, to use our network wisely.

The single most important networking skill to develop is lateral thinking. We must be open-minded and see "connections" between everyone in our network.

Far too many people fail to make the right connection because of narrow thinking.

What you will learn?

Ten rules for effective communication - How to use but not abuse your contacts
The Link and Think™ theory - How to become aware of your missing links
How to use lateral thinking - Learn to think outside the box
How to make that first minute count - What to say and how to say it
How to listen carefully - Communicate, what are your doing right?
The importance of a handshake - It's your first contact, what does it say?
How to remember names - Tips and tricks to remember names.
How to work a room - Build relationships, give before you get.
How to keep connected - Phone, fax or visit, what's best?

About The Presenter
Donna Messer has the experience, integrity, enthusiasm and knowledge to be a vital part of any event. Anyone who has worked with Donna is familiar with her infectious enthusiasm, which motivates people to be the best they can be. Her expertise has built a database of over 10,000, which she happily shares. Donna's track record in the business world is impressive, her success is a result of the knowledge gained through contacts she meets. Donna has been networking and building successful business relationships for more than 20 years. Her list of clients includes major banks, trust companies, accounting firms, insurance companies and government and education.

"One year after I heard Donna speak I had tripled my income, found three large corporate sponsors for my book, landed a national publisher and established myself in half the time it would have taken me with my normal approach." -- Hollee Kew, Author "Barefoot in the Gras

About the Evening:
Enjoy a fabulous tasting menu including: The Drake's Signature Sushi and Complimentary Cocktail, Mixed Green Salad, Wild Mushroom Risotto, Mixed Grill of Organic and Natural Beef with Daily Market Accompaniments, Sweet Endings of Cookies, Confections and Desserts.

REGISTRATION
ISES Members $45.00
Non-Member $75.00
Student $30.00

Cancellation Policy:
Refunds will be issued only if cancellation is received by 9:00 am, 3 business days prior to the meeting date. Registered no shows and later cancellations will be invoiced for payment in full.

ONLINE:                 Register online at www.isestoronto.com/mregister.htm
BY EMAIL:              Send an email to info@isestoronto.com
BY FAX:                 Complete the attached PDF and fax to 1-905-895-1630.
BY MAIL:                Complete and return the attached PDF and mail to:
                              ISES Toronto 52 Lowe Blvd, Newmarket, ON   L3Y 5T1

Mark Your Calendar!

ISES Toronto will be holding its upcoming meetings on the following dates. Be sure to save these dates in your calendar now!

October 16, 2007 - The Art of Effective Networking - Speaker: Donna Messer, ConnectUs Communications Canada - The Drake

November 6 2007 - ISES Annual Gala - Palais Royale

January 15, 2008 - Driving Innovation - Speaker: LogosBrands - Location: tbd

February 19, 2008 - Venue Crawl - Locations: tbd

See you there!

SPECIAL THANKS TO OUR CHAPTER SPONSORS...

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ISES Toronto Chapter
52 Lowe Blvd.
Newmarket, Ontario, Canada     L3Y 5T1
Tel: (905) 898-7434   Fax: (905) 895-1630
E: info@isestoronto.com    W: www.isestoronto.com